Privacy policy

Information We Collect

At ZephyrSoie, we collect personal information to provide and improve our services. This includes:

  • Account Information: Name, email address, shipping/billing addresses when you create an account or place an order.
  • Payment Details: Credit card information processed through PCI-compliant third-party payment processors (we do not store full card numbers).
  • Browsing Data: IP address, device information, and cookies to enhance user experience and analyze site traffic.
  • Communication Records: Emails, chat logs, and customer service interactions.

How We Use Your Information

Your data is used for the following purposes:

  • Processing orders and delivering products
  • Personalizing your shopping experience
  • Improving our website functionality
  • Sending service-related communications (order confirmations, shipping updates)
  • Conducting marketing activities (with opt-out options)
  • Complying with legal obligations

Data Sharing and Disclosure

We may share information with:

  • Service Providers: Logistics partners, payment processors, and IT support under strict confidentiality agreements.
  • Legal Compliance: When required by law or to protect our rights and safety.
  • Business Transfers: In case of merger, acquisition, or asset sale, with proper notice.

We do not sell your personal information to third parties.

Data Security Measures

We implement robust security protocols including:

  • SSL encryption for all data transmissions
  • Regular security audits and vulnerability testing
  • Limited employee access to sensitive data
  • Secure data storage with access controls

Your Rights (GDPR & CCPA Compliance)

You have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing
  • Data portability
  • Opt-out of marketing communications
  • Not be discriminated against for exercising privacy rights (CCPA)

To exercise these rights, please contact us through your account dashboard or our customer service portal.

Cookies and Tracking Technologies

We use cookies for:

  • Essential site functionality
  • Performance analytics
  • Personalized advertising (with consent where required)

You can manage cookie preferences through your browser settings or our cookie consent tool.

International Data Transfers

For customers outside our primary service region, we implement Standard Contractual Clauses or other GDPR-approved mechanisms to ensure adequate protection when transferring data across borders.

Policy Updates

We may update this policy periodically. Material changes will be notified through our website or email. Continued use of our services constitutes acceptance of the updated policy.

Last Updated: [Insert Date]

Contact Information

For privacy-related inquiries, please use the designated contact form in your account settings or visit our Help Center.