Faq
Ordering & Payment
How do I place an order?
Simply browse our collections of Tops, Outerwear, Bottoms, and Sets, select your preferred items, choose your size and color, then proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure online transactions.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days) to most countries. Shipping costs and delivery times vary depending on your location.
Do you ship internationally?
Yes, ZephyrSoie ships worldwide. International delivery times typically range from 5-10 business days, excluding customs processing.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please initiate your return through our Returns Center.
How do I exchange an item?
For size exchanges, please return the original item and place a new order for your preferred size. We'll process your refund once we receive the returned item.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these measurements to your favorite fitting garment.
How should I care for my ZephyrSoie garments?
Care instructions are provided on each product's label. Most of our items require gentle machine wash or hand wash with similar colors, and should be laid flat to dry.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your registered email address. You'll receive instructions to create a new password.
Why can't I add items to my cart?
This might occur if an item is out of stock. Please check product availability or try refreshing your browser. If issues persist, please contact our customer service team.